Our Quality Promise

At Accurate Enterprises, we take immense pride in delivering precision-engineered products and reliable industrial solutions. We understand that occasionally, a product may not meet expectations or may have a manufacturing defect. This Refund and Returns Policy outlines your rights and our obligations to ensure a fair resolution. We encourage you to read this policy carefully before making a purchase.

30-Day Return Window

For standard stock products (non-customized items such as select bearings, hydraulic components from our regular catalog), you have 30 calendar days from the date of delivery to initiate a return. To be eligible for a return:

• The product must be unused, in original packaging, and in the same condition as received.
• Original invoice or proof of purchase must be provided.
• Product must not be a custom-engineered or "made-to-order" item (see exceptions below).

Manufacturing Defects & Warranty Claims

We stand behind the quality of our precision engineering. If you receive a product with a manufacturing defect or it fails to perform as per documented specifications within the warranty period (12 months from delivery for standard products):

• Step 1: Notify us within 7 days of discovering the defect, providing photos/videos and batch numbers.
• Step 2: Our technical team will evaluate the issue. If verified as a manufacturing defect, we will offer repair, replacement, or refund at our discretion.
• Step 3: Approved refunds will be processed within 10-15 business days after receiving and inspecting the returned product.

Warranty does not cover damage due to misuse, improper installation, normal wear and tear, unauthorized modifications, or accidents.

How to Initiate a Return/Refund

Return Address: Accurate Enterprises, Returns Dept., SR NO 17/4, DATT NAGAR, NIGDI, Pune, Maharashtra, 411044. Please include RMA number on the package.

Refund Methods & Timeline

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• Original payment method: Refunds are credited back to the source (credit card, bank transfer, UPI) within 10-15 business days.
• Bank transfer: We may ask for bank details for NEFT/RTGS transfer.
• Partial refunds: May be granted for items not in original condition, damaged due to customer error, or missing parts.

Non-Refundable Items & Exceptions

The following items and situations are not eligible for refund or return:

• Custom-engineered / made-to-order industrial components, gears, cylinders with specific client tolerances.
• Products that have been installed, used, or modified by the customer.
• Clearance, discounted, or "final sale" items.
• Services rendered (consulting, installation, maintenance) – these are non-refundable once delivered.
• Products returned after 30 days without prior authorization.
• Items damaged due to improper handling during return shipping (please package carefully).

Cancellation & Order Modifications

If you wish to cancel an order before shipment:

• Within 24 hours of order placement: Full refund, no questions asked.
• After 24 hours but before dispatch: 15% cancellation fee deducted (restocking/admin fee).
• After dispatch: Cannot be canceled; follow standard return process.
• Custom orders: Cannot be canceled once production has started (typically 48 hours after order confirmation).

To cancel, email orders@accurate-enterprises.com with your order number. Refunds for cancellations are processed within 7-10 business days.

Shipping Damages & Lost Packages

If your order arrives damaged during transit:

• Please refuse delivery if visible damage is apparent, or note damage on the delivery receipt.
• Contact us within 48 hours of receipt with photos of damaged packaging and product.
• We will file a claim with the carrier and arrange for a replacement or full refund at no cost to you.

For lost packages, we will work with the courier company to locate your shipment. If confirmed lost, we will either re-ship the order or provide a full refund within 10 business days.

Late or Missing Refunds

If you haven't received a refund after 15 business days from approval:

• Check your bank account or credit card statement again.
• Contact your bank/credit card company, as processing times vary.
• If you've done all of the above and still haven't received your refund, please contact us at finance@accurate-enterprises.com or call +91 99220 85681.

Contact Our Refunds Team

For any questions regarding refunds, returns, or warranty claims, please reach out to our dedicated support team: